Refund & Returns

At Davellora LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us. If your purchase does not meet your expectations, we provide a return and refund process subject to the conditions outlined below.

Please review this policy before submitting a return request.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, provided the following conditions are met:

The item is unused and remains in its original condition.
The item is free from damage caused by improper handling or use.
Original packaging and included accessories are retained where reasonably possible.
Proof of purchase or a valid order number is provided.

Items that have been used, damaged by the customer, or otherwise affected in a way that prevents resale in their original condition are not eligible for return.

2. Items That Cannot Be Returned

For quality and hygiene reasons, we may decline returns involving:

Items showing signs of use or wear.
Products damaged after delivery due to improper handling.
Items missing essential components or accessories.
Products that cannot be restored to a suitable resale condition.
Returns submitted outside the applicable return period.

If you are unsure whether an item qualifies, please contact our support team before sending it back.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

To help us review your request, please provide:

Your order number.
A description of the issue.
Clear photographs showing the affected item or packaging, where applicable.

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution.

For confirmed quality-related issues, Davellora LLC will cover the return shipping costs.

4. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return:

Return Reason	Shipping Responsibility
Confirmed defective or damaged item	Davellora LLC
Incorrect item received	Davellora LLC
Change of mind	Customer
No longer needed	Customer
Other non-quality-related reasons	Customer

For returns unrelated to product quality, customers are responsible for arranging and paying the return shipping costs.

We recommend using a trackable shipping service to help ensure the returned package reaches us safely.

5. How to Request a Return

Please follow these steps before sending any item back:

Step 1 – Contact Us

Email [email protected] with your order number and the reason for your return request.

Step 2 – Wait for Approval

Our customer support team will review your request and provide return instructions if it qualifies.

Step 3 – Prepare Your Package

Pack the item securely with its original accessories and relevant order information.

Step 4 – Ship the Return

Send the approved return to the address provided below or in the return authorization instructions.

Please do not send items back without first contacting our support team.

6. Return Address

Approved returns should be sent to:

Davellora LLC

2637 N Highway 48
Mannford, OK 74044
United States

Please ensure that your return is properly packaged and that the shipment details are accurate.

7. Refund Processing

After receiving your returned item, we will inspect it to confirm that it meets the applicable return requirements.

Once the return is approved:

Refunds will be issued to the original payment method whenever possible.
Approved refunds will generally be processed within 3–5 business days after the returned item has been received.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return results from a confirmed quality issue.

8. Exchanges

If you wish to exchange an item, please contact our customer support team first.

Exchange requests are subject to product availability and the applicable return conditions. Where an exchange cannot be arranged, an eligible refund may be offered instead.

9. Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Cancellation requests can only be accommodated before the order has entered the shipping or fulfillment process. Once an order has been dispatched, customers may need to follow the standard return procedure.

10. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe, we recommend:

1. Checking your original payment account.
2. Contacting your bank or card provider to confirm whether the refund is pending.
3. Contacting us if the refund still cannot be located.

We will review the transaction and provide assistance where necessary.

11. Contact Us

If you have questions about returns, refunds, or exchange requests, please contact our customer support team.